FAQ
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General Overview
At Manchester, we are deeply honored by the trust families place in us, reflected in our 5-star reputation and the many referrals we receive from happy residents and their loved ones. We would be delighted to provide references upon request to help you feel confident in choosing Manchester.
Since 2009, Manchester Care Homes has operated four luxury residential custom purpose-built care homes in Dallas. Manchester provides concierge level care in a small, residential environment specifically designed to help our residents feel most comfortable. Each home has 8 private suites with ADA-compliant en-suite bathrooms that allows for an industry leading 4:1 resident to staff ratio, with two caregivers on premises at all times. Our Caregivers are W-2 employees who receive ongoing extensive training, education and oversight from our director of nursing. Manchester is directly managed by its owner, who oversees all aspects of the operation and ensures that Manchester provides the highest quality of compassionate, individualized care for each resident and continues to meet and exceed all industry and State regulations and guidelines.
YES! We strive to make Manchester a true home for life. Through comprehensive assessments and ongoing care planning, we ensure that each resident’s evolving needs are met. Our commitment to providing a peaceful, nurturing environment means your loved one can age in place with dignity and grace for the duration.
About Our Staff
Our caregivers are truly exceptional and among the best in the industry. We encourage families to meet our team during a house tour to see firsthand the dedication and warmth they bring to work every day. We ensure our team is well-trained by offering 32 annual paid training sessions in addition to specialized training and quarterly paid dementia care training. This commitment to excellence, paired with generous benefits like PTO, 401K match, and gas stipends, fosters an industry-leading 90%+ retention rate, ensuring consistent and compassionate care.
We maintain a 4:1 or better resident-to-caregiver ratio, with at least two caregivers on duty 24/7. Caregivers work 12-hour shifts and ensure seamless communication through shift briefings and secure care notes in our medication management system, fostering consistent, personalized care.
Accommodations
We welcome pet visitations with proof of vaccinations. We understand the comfort pets bring to residents and evaluate each request individually to ensure compatibility, taking into account any allergies or health restrictions of staff and other residents’ families.
During transitions, our Director of Nursing works closely with families to create a personalized care plan, monitoring progress and adjusting as needed.
Services Provided
While families are welcome to choose their medical providers, many residents opt for concierge-style care coordinated by our Director of Nursing. Specialists like podiatrists, dentists and hairdressers visit regularly, and services such as bloodwork and x-rays are conducted in-house for convenience and comfort. Rarely does a resident ever need to leave the care home.
Our staff is trained to handle medical emergencies and de-escalate agitation with care and compassion. Using techniques like redirection, reassurance, and minimizing triggers, we prioritize resident safety and comfort. In emergencies, we coordinate with medical services and keep families informed at every step.
Every day, our caregivers assist with dressing, grooming, and oral hygiene, tailoring care to individual preferences. Residents are showered or given bed baths 2-3 times a week or as needed, always ensuring dignity and cleanliness.
Costs
Our monthly fee includes medication management, meals, hygiene assistance, laundry, utilities, and TV. We don’t cover incontinence supplies or protein shakes.
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