We are looking for
Intake and Onboarding Coordinator
The Intake and Onboarding Coordinator will be responsible for managing the client intake and onboarding process, ensuring that new clients receive a thorough assessment and are seamlessly integrated into our care services.
This role requires strong organizational skills, attention to detail and excellent communication to ensure a positive experience for clients and their families from the start. You will work closely with the care management team to develop personalized care plans and coordinate all aspects of client onboarding.
Manchester Living has been in business since 2009. In that time, we have made a name for ourselves providing compassionate services for seniors, persons with degenerative diseases and individuals undergoing post-operative care.
Within the Manchester Living family there are two independent operations. They include Cambridge Caregivers, which offers Personal Assistant Services (Private in-home care) and Manchester Care Homes, which operates four boutique, eight-resident Assisted Living properties. Manchester Living is owned and operated out of Dallas, Texas with recent expansions into Fort Worth, Houston and plans to grow beyond.
Responsibilities
- Respond promptly to client inquiry calls during business hours and provide after-hours support as needed, ensuring timely communication and addressing urgent inquiries to maintain client satisfaction.
- Serve as the primary point of contact for prospective clients, collaborating with marketers on intake assessments to understand their care needs, preferences and any special requirements.
- Collaborate with the care management team to develop personalized care plans based on the client’s specific health and lifestyle needs.
- Maintain accurate and up-to-date client records, including intake documentation and care plans, ensuring compliance with all regulatory requirements.
- Communicate regularly with clients and their families throughout the onboarding process, addressing any questions or concerns and ensuring a smooth transition into services.
- Manage the client discharge process, including coordinating final care services, communicating with clients and their families and ensuring all necessary documentation is completed accurately and in a timely manner.
- Maintain accurate physical and digital files, including onboarding documents, assessment forms and other client records, ensuring all information is up-to-date and compliant with company and regulatory standards.
- Ensure all client and onboarding documents are maintained in compliance with state and federal regulations, including HIPAA and Texas HHSC requirements, to safeguard confidentiality and regulatory adherence.
Preferred Skills and Experience
- Experience in client intake, care coordination, or a similar role in a home care, healthcare, or senior care setting.
- Strong communication and interpersonal skills, with the ability to build trust and rapport with clients and their families.
- Excellent organizational skills and attention to detail.
- Ability to multitask and handle shifting priorities in a fast-paced environment.
- Proficiency in MS Office and client management software.
Job Details
- This job is Full-Time.
- Flexible, In-Person.
This role is eligible for a hybrid work schedule after a successful first 90 days.
Must be located in the Dallas area or willing and able to commute to our corporate office.
Benefits
- 401K with 4% Match
- Health Insurance
- Dental & Vision Insurance
- Life Insurance
- Gas Stipend
- Bonus Opportunities
- Paid Time Off
- Employee Assistance Program
Manchester Care Homes is an Equal Opportunity Employer. Manchester Care Homes are committed to providing high quality services to our residents and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Manchester Care Homes are based on resident care needs and an individual’s qualifications, without regard to race, religion, nationality, sexual orientation, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Manchester Care Homes does not place or assign care based on any of the aforementioned characteristics.
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